Transfort is committed to providing equal access and non-discrimination in all of its programs and services. We value diversity and strive to ensure that every individual is treated with respect and dignity. In compliance with the City of Fort Collins’ Title VI policy, Transfort/ Dial-A-Ride, does not, on the grounds of race, color or national origin, discriminate against any individual in the provision of its programs, services or activities.
We are dedicated to creating an inclusive and welcoming environment for all passengers and employees.
If you believe you have been subjected to discrimination, please contact our Customer Support team immediately at transfortinfo@fcgov.com. Together, we can work towards a transportation system that serves everyone equitably.
Web Standards Compliance
The City of Fort Collins is committed to making web content accessible to all users, and every effort is made to achieve web standards compliance. In general, this means the following:
Main navigation is text and uses ARIA-* attributes.
Content has been organized hierarchically.
All images have alternate descriptions in text.
Page layouts adapt to all modern devices, from smartphones to the desktop.
Font sizes are relative and can be adjusted by users.
We are committed to ensuring that pages on our website comply with WCAG 2.1 published by the World Wide Web Consortium (W3C). Our PDF accessibility work is ongoing. If you would like to report an accessibility problem with the Transfort website, please use the link below and be sure to specify the web page or file being referenced in reporting the accessibility issue.
Transfort is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as the State of Colorado accessibility requirements. The Americans with Disabilities Act (ADA) was enacted on July 26, 1990. It is a federal civil rights law which prohibits discrimination against individuals with disabilities. The ADA protects people with disabilities so they may have the same rights and opportunities as everyone else to enjoy all programs, services, and activities of public entities. This applies to public transportation, such as Transfort/Dial-A-Ride, whether or not they receive federal funds or federal financial assistance. As such, public transportation agencies, like Transfort, are required by law to provide the necessary ADA-compliant equipment and accommodations.
Title VI
In compliance with the City of Fort Collins’ Title VI policy, Transfort/ Dial-A-Ride, does not, on the grounds of race, color, or national origin, discriminate against any individual in the provision of its programs, services or activities. Toward this end, Transfort/Dial-A-Ride’s departments and employees are responsible for carrying out the commitment to non-discrimination including the requirements of Title VI. This includes the following:
To ensure that the level and quality of transportation services are provided to all;
To promote full and fair participation in transportation decision making;
To ensure meaningful access to Transfort/Dial-A-Ride’s programs and activities by persons with limited English proficiency;
To identify and address, as appropriate, the human health, social, economic, and environmental effects of Transfort/Dial-A-Ride’s programs and activities on all populations.
Language Access
Transfort/Dial-A-Ride provides language access services at no charge to persons who have limited ability to read, write, or speak English and wish to use services, programs, or activities offered by Transfort/Dial-A-Ride. These services include:
An interpretation and translation service that offers telephonic services in over 200 languages. It usually takes less than 10 seconds to connect to an interpreter. You do not need to know English to call or identify your language.
Interpretation at public meetings.
Translation of documents or portions of documents.
For assistance with language access call 970-221-6620.
Reasonable Modification Policy
A Reasonable Modification is an adjustment to Transfort or Dial-A-Ride’s policies, practices, and/or procedures that ensures our programs are accessible to individuals with disabilities. If you would like to request a Reasonable Modification, please follow the link below to submit a request. If you need assistance completing this form, please contact the City of Fort Collins ADA Coordinator directly, at 970-416-4254 or adacoordinator@fortcollins.gov.
The City’s ADA Coordinator will coordinate with Transfort/Dial-A-Ride staff and use the following criteria to determine if a modification request is reasonable:
the request is not a fundamental alteration of the service;
the request is not a direct threat to the health or safety of others;
the request is not necessary to use the service; and
the request does not result in undue financial or administrative burden.
File a Complaint
For additional information on Transfort’s non-discrimination obligations, or if you believe you have been subjected to discrimination under Title VI or ADA Title II and would like to file a written complaint with Transfort management, download one of the forms below and contact us:
Title VI Complaint Process Regarding a City of Fort Collins Service, Program or Activity for any complaint filed with the City of Fort Collins (“the City”) alleging the City’s failure to comply with Title VI of the Civil Rights Act of 1964 (“Title VI”).
Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any program or activity provided by the recipient of federal assistance. The City of Fort Collins receives federal financial assistance. Any person who believes they, or any specific class of persons, have been discriminated against in violation of Title VI may by themselves, or by a representative, file a formal complaint with the City of Fort Collins as described below. Any such complaint must be in writing or provided verbally so that it can be put in writing and filed with the City’s Title VI Coordinator within 180 days following the date of the alleged discriminatory act or decision. Individuals are not required by federal regulations to file a complaint with the City of Fort Collins and may file a complaint directly with the appropriate federal or enforcement agency. Please note that Title VI does not address gender, age, or disability discrimination. Other laws address gender, age, and disability discrimination.
The City’s Title VI Coordinator position is administrative in nature. The role of the Title VI Coordinator is to assist people in understanding the City’s non-discrimination policies and procedures in relation to compliance with Title VI. The Title VI Coordinator is an impartial administrator who neither advocates for, nor is an adversary to, a person who wants to or has filed a Title VI complaint. The Title VI Coordinator’s responsibility is to ensure the proper administration of the Title VI complaint process.
If a person believes that they, or a specific class of persons, have been discriminated against by the City of Fort Collins or one of the City’s federal assistance sub-recipients on the basis of race, color, or national origin, in violation of Title VI, such person has the right to file a complaint with the City’s Title VI Coordinator. A Title VI complaint can be filed electronically using these links:
Title VI complaints can also be submitted by email: titlesix@fortcollins.gov, or by mail addressed to: Title VI Coordinator, 300 Laporte Ave., Fort Collins, CO 80521
Complaints sent by email or letter should contain the name, address, and telephone number of the Complainant. They should also include as much information as possible concerning the alleged violation, including the location, date and description of the problem or incident.
Complaints must be completed and signed by the Complainant or their authorized representative. Upon request, the City will make available language assistance for persons with limited English proficiency or other assistance as necessary for filing a complaint.
Complaints submitted to the City are open to inspection pursuant to the Colorado Open Records Act, Colorado Revised Statutes §24-72-101, et. seq. It will likely be necessary to share some or all information, including the identity of the person filing the complaint, in order to resolve the complaint or as required by law. Investigation of a Title VI complaint will likely include discussion of the allegations of the complaint with those employees or sub-recipients, or others who may have been involved with the alleged discriminatory act or decision. The complaint must be submitted by the complainant and/or their designee as soon as possible, but no later than 180 calendar days after the alleged violation.
If a person believes they have been discriminated against in violation of Title VI, they have the right to file a complaint with an external entity such as the federal agency providing federal assistance to the City related to the program, service or activity of concern or with the United States Department of Justice. For more information about filing a Title VI complaint, visit the U.S. Department of Justice website or contact the U.S. Department of Justice by telephone at (888) 848-5306 for English and Spanish (Ingles y Espanol) or (202) 307-2678 (TDD). Additional questions regarding the complaint process can be directed to the City’s Title VI Coordinator via email titlesix@fortcollins.gov or by calling 970-416-4254 during office hours (Mon–Fri, 8 a.m.–5 p.m.).
The submitted form goes directly to the City’s Title VI Coordinator. A copy is sent to the email address provided on the complaint form, along with detailed information about how the complaint will be processed.
What to expect:
Within 15 days of receiving the written complaint, the Title VI Coordinator will notify the Complainant of its receipt.
The Title VI Coordinator will attempt to discuss the complaint with the Complainant and any City staff members or others who are concerned with the complaint and will attempt to resolve the complaint informally.
If the Title VI Coordinator determines further investigation is warranted, they shall mail to the Complainant a notice of continuing investigation (“NCI”) within fifteen (15) days of receiving the completed Complaint Form.
If appropriate, the Title VI Coordinator may also arrange to meet with the Complainant to discuss the matter and possible resolution.
If the matter is not resolved informally, the Title VI Coordinator shall respond with their final response, in writing, withing thirty (30) calendar days after the NCI is sent to the Complainant.
Filing an Appeal
If the Complainant feels the Title VI / ADA Coordinator’s final response does not satisfactorily resolve the matter, the Complainant or authorized representative may appeal the decision in writing, to: City of Fort Collins, City Manager’s Office, 300 Laporte Ave, Building A, Fort Collins, Colorado 80521
The complainant shall file their appeal, including a detailed description of its basis, no later than fifteen (15) calendar days after the date of the Title VI Coordinator’s final response. Within twenty (20) calendar days after receipt of the appeal, the City Manager will designate a third party (not a City employee) to act as appeal officer (the “Appeal Officer”).
Next steps are as follows:
The Appeal Officer shall attempt to meet with the Complainant to discuss the complaint and possible resolutions.
The Appeal Officer will be an attorney or someone who is well-versed in Title VI law, rules and regulations. Within twenty (20) calendar days after the filing of the appeal, the Appeal Officer shall respond with a final resolution of the complaint.
At that point, the complainant may investigate their options for further action, including but not limited to those described above.
The Title VI Coordinator, the City Manager or their designee and the Appeal Officer may extend the deadlines noted herein for cause and with notification to the complainant.
The City’s Title VI Coordinator will maintain the following materials for a period of three (3) years:
Written complaints received by the Title VI Coordinator
Final response of the Title VI Coordinator
Final resolutions by the Appeals Officer
Upon request and at no cost, these documents will also be made available in alternative languages or formats by contacting the City’s Title VI Coordinator at titlesix@fortcollins.gov or by calling (970) 416-4254.
Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 Complaint Process Regarding a City of Fort Collins Facility, Service, Program, or Activity.
This Complaint Process is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of facilities, services, activities, programs, or benefits by the City of Fort Collins (the “City”). The City’s Personnel Policy governs employment-related complaints of disability discrimination.
A complaint regarding the provision of facilities, services, activities, programs, or benefits by the City should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint must be submitted by the Complainant and/or their designee as soon as possible but no later than one hundred and eighty (180) calendar days after the alleged violation to:
ADA Coordinator City Manager’s Office 300 Laporte Ave. Fort Collins, CO 80521
Within fifteen (15) calendar days after receipt of the complaint, the City’s ADA Coordinator or their designee will meet with the Complainant to discuss the complaint and the possible resolutions. Within thirty (30) calendar days of the meeting, the City’s ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the Complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Fort Collins and offer options for substantive resolution of the complaint.
If the response by the City’s ADA Coordinator or their designee does not satisfactorily resolve the issue, the Complainant and/or their designee may appeal the decision within thirty (30) calendar days after receipt of the response to the City Manager or their designee.
Within twenty (20) calendar days after receipt of the appeal, the City Manager will designate a third party (not a City employee) to act as appeal officer (the “Appeal Officer”). The Appeal Officer shall attempt to meet with the Complainant to discuss the complaint and possible resolution. The Appeal Officer will be an attorney or someone who is well-versed in disability law, rules and regulations. Within thirty (30) calendar days after the meeting, the City Manager or their designee will respond in writing, and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.
The City’s ADA Coordinator or their designee and the City Manager or their designee may extend the deadlines noted herein for cause and with notification to the Complainant.
Complaint forms submitted to the City are open to inspection pursuant to the Colorado Open Records Act, Colorado Revised Statutes §24-72-101, et. seq. It will likely be necessary to share some or all information, including the identity of the person filing the complaint, in order to resolve the complaint or as required by law. Investigation of an ADA complaint will likely include discussion of the allegations of the complaint with those employees or others who may have been involved with the alleged discriminatory act or decision.
All written complaints received by Transfort/Dial-A-Ride and/or the City’s ADA Coordinator, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Fort Collins for at least three (3) years. Additionally, a summary of all written complaints received will be retained for at least five (5) years. For information about filing a complaint regarding a non-City entity that has discriminated on the basis of disability, please visit the Colorado Civil Rights Division website.
