Transfort Surveys
Transfort values feedback from our riders and community members. We use surveys to gather input on our services and identify areas where we can improve. Your responses help us make decisions on future planning and investments. Check back periodically to participate in our surveys and let your voice be heard.
Fall 2024 Surveys
In September 2024, a survey was done across the Transfort bus system to learn about the behaviors and opinions of bus passengers. Individuals who use paratransit service (Dial-A-Ride/Dial-A-Taxi) were asked to take part in a telephone survey.
Onboard Survey Results Summary
- 2,606 survey responses were collected
- 81% of passengers were very satisfied with the friendliness of bus operators
- 37% of passengers did not have a drivers license or car
- 37% of passengers ride Transfort because it is safer than other options
- 25% of passengers spoke a language other than English
- The most common reasons for not riding Transfort more often were infrequency of buses (28%) and buses not running late enough (26%).
Paratransit Survey Results Summary
- 93 responses were collected
- 70% of passengers traveled alone when using Dial-A-Ride
- 24% of passengers reported having no other transportation options without Dial-A-Ride
- Getting to medical appointments was the most common reason for traveling with Dial-A-Ride or Dial-A-Taxi
- 60% reported that Dial-A-Ride overall service quality was excellent
- 72% reported the Dial-A-Taxi overall experience was excellent or good
If you would like to receive a copy of the full report for either survey, please contact TPSProjects@fcgov.com.