Transfort Surveys
Transfort values feedback from our riders and community members. We use surveys to gather input on our services and identify areas where we can improve. Your responses help us make decisions on future planning and investments. Check back periodically to participate in our surveys and let your voice be heard.
Onboard Survey Results
A system-wide bilingual (English and Spanish) survey of bus passengers was conducted in September 2023 to measure passengers’ behaviors, opinions, and demographic characteristics. 1,401 survey responses were collected. Key survey findings are shown below:
- 82% of passengers were very satisfied with the friendliness of bus operators
- 36% of passengers did not have a drivers license or car
- 79% of passengers walked to or from bus stops
- 25% of passengers spoke a language other than English
- The most common reasons for not riding Transfort more often were infrequency of buses (33%) and buses not running late enough (29%).
Paratransit Survey Results
A mail survey of 482 active Transfort paratransit (i.e., Dial-A-Ride and Dial-A-Taxi) passengers was conducted in the fall of 2022. The questionnaire was two-pages, and it was available in English and Spanish. 108 useable responses were collected.
Below is a summary of the survey’s results:
- 70% of passengers travel alone when using Dial-A-Ride
- 36% of passengers take 3 or more trips per week
- Getting to medical appointments is the most common use of Dial-A-Ride
- 54% feel Dial-A-Ride’s overall service quality is outstanding
- 26% feel the Dial-A-Taxi service is outstanding
If you would like to receive a copy of the full report for either survey, please contact TPSProjects@fcgov.com.