Dial-A-Ride Paratransit

The Americans with Disabilities Act (ADA) defines someone as disabled for the purposes of transportation as: A person with a disability, whose disability prevents them from using a fixed route bus service. Individuals that fit this definition are eligible for paratransit service.

In order to better serve Dial-A-Ride clients, eligibility will be categorized into three different groups:

• Unconditional: A person’s disability prevents them from using the fixed route system at any time
• Conditional: A person’s disability prevents them from using the fixed route system part of the time. An example would be a person sensitive to temperature extremes where consideration would be given to the following day’s weather in determining a trip’s eligibility
• Temporary: A person’s disability prevents them from using the fixed route system for a set period of time.

All potential passengers must apply for Dial-A-Ride service.

Call 970-224-6066 to request an application be mailed to you or use the links below to download. If you need assistance filling out an application, please call this number and a staff member will assist you. Once completed, mail or fax your application to:

Transfort
6570 Portner Rd.
Fort Collins, CO 80525

FAX: 970-207-7969

NOTE: Applications are not available at this location. Applications must be mailed or faxed. Applications by email will not be accepted.

• The application and registration process can take up to 21 calendar days to complete.
• The Dial-A-Ride office will notify you of your eligibility.

Eligibility Application - English (PDF)

Solicitud de Elegibilidad para Transfort / Dial-A-Ride - en español (PDF)

Visitors to Fort Collins

Visitors who have current ADA Paratransit Eligibility Certification in any other jurisdiction in the United States may use Dial-A-Ride for up to twenty-one (21) calendar days a year by providing their ADA Identification card or certification letter. Visitors who do not have this certification but have a disability that prevents the access of fixed route service may still be eligible as a visitor. Please call an eligibility specialist at 970-224-6002 to assist you in qualifying as a visitor.

Dial-A-Taxi provides an additional means of transportation for passengers who qualify for Dial-A-Ride.

What Is Dial-A-Taxi?

Transfort offers subsidized taxi trips through a voucher program. These trips are like an ordinary taxi ride, providing door-to-door service. Dial-A-Taxi trips may only be taken if they are not eligible as a Dial-A-Ride trip. The Dial-A-Taxi program is operated by zTrip; wheelchair accessible vans are available. Trips are subject to availability by the taxicab operator.

Who can use Dial-A-Taxi?

Only Dial-A-Ride clients are eligible to use Dial-A-Taxi.

Where can trips be taken?

Trips must originate within the Dial-A-Ride Service Area but can end anywhere. Return trips must have an origin trip, and must end within this area.

Fares

Transfort will cover any fares up to $20. Passengers are responsible for any balance over $20. Caregivers accompanying DAR clients ride free.

How do I arrange for a trip or get more information?

Call zTrip at 970-224-6066. Requests can be made up to 24 hours in advance of the trip. Reservations are taken Monday - Sunday 8am- 5pm.

Download Brochure (pdf)

All trips must remain within the service area, which is defined as ¾ mile from any fixed bus route.

Paratransit service will not be scheduled beyond the area shown on the map. Living beyond ¾ of a buffer does not qualify for Dial-A-Ride. Final determination of a trip’s origin and destination falls within the discretion of Dial-A-Ride.

Service Area Map (Monday - Saturday) - pdf

Service Area Map (Sundays & Holidays) - pdf

• Monday - Saturday: 6 AM to 11 PM
• Sundays and Holidays: 8 AM to 7 PM

Contact Dial-A-Ride at 970.224.6066 for information about additional complementary paratransit service for the Late Night - Gold route, MAX and special events.

Temporary Fare Suspension – fares will not be collected at this time.

Make a reservation up to 14 days in advance of your trip by calling 970-224-6066.

When your trip day arrives:

• Please be ready at least 15 minutes before your pick-up time.
• Be prepared to wait up to 15 minutes after your scheduled pick-up time.
• Watch for the driver.
• Drivers will wait for five minutes for each rider, but then must continue on the route.
• If your driver has not arrived within 15 minutes of your pick-up time, please call 970-224-6066.

Call 970.224.6066 to cancel your reservation. Cancellations are accepted up to one hour prior to scheduled pick-up time. If a trip is cancelled within one hour of pick-up time, a “no show” will be charged. Otherwise, there are no penalties.

There is a Dial-A-Ride suspension policy for excessive violations of the one hour notice cancellation requirement. For details on this suspension policy, please refer to the Dial-A-Ride Users Guide.

All of the following are considered cancellation violations:

• Late Cancel: Passenger fails to give cancellation notice at least one hour prior to scheduled pick-up time.
• No-Show: Passenger is not at the designated pick-up location and misses a scheduled trip.
• Cancel at the Door: Passenger refuses his/her trip when the driver arrives for pick-up.

If a passenger incurs three violations (in any combination), service may be suspended.

NOTE: This policy does not apply to passengers who have missed a return trip due to a medical delay (when passenger is not ready due to a doctor's appointment running late).